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The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Listings for companies similar to StubHub: Customer service is awful. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. If I did I woulda dropped my price or took my friend to the game. All you need to do is follow these short steps below: Voil! We do still love going to events and want buying tickets online to be easy and safe. All Rights Reserved. but I havent been able to get in contact with anyone from StubHub. 03-31-2022 08:37 AM. Remember, your order is covered by our FanProtect Guarantee." It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. Copyright 2007 - 2023, ContactHelp.com. Events postponed or rescheduled won't be refunded, Fowlks said. Find the sale. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. Have an idea for StubHub? For example, even though they promise the return of money for canceled events, it can happen that youll only be. Sellers . Very dissatisfied customer. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. How do I contact StubHub for refund? Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. On March 7th, StubHub emailed Marrali a copt of its refund policy. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. Phone: 866-788-2482. StubHub is offering the retroactive refunds now because the live events industry is opening back up. StubHub changed its refund policy about a month ago. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Absolutely, you can list these tickets for sale on our site ! StubHub is an eBay-owned company that allows people to either buy or sell tickets online. DoNotPay doesnt care about that. Having difficulty navigating this. See if youre using the right email and password. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. Contact us United States and Canada. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. "So were afraid that its just gonna be money thrown to the wind.. How do I contact StubHub for a refund? The clause is designed to protect both buyers and sellers. Enter your gift card PIN in the PIN field when prompted. New Yorkers, however, are in luck. Click your state to see if you qualify! StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. Ticketmaster will be the only place selling VIP Tickets though. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. You already know that. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. https://money.com/stubhub-refunds-covid-19-cancellation/. Customers can keep their credits if they like. If you feel like StubHub cheated you, you could take action against them. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Had a concert canceled because of COVID-19? Use of this website signifies your agreement to our. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. If you purchased on a registered account, your credit is available within your StubHub Wallet. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. NewsletterDollar ScholarStill learning the basics of personal finance? Covid 31 Refunds 41 StubHub 211. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 AND TOLD ME THAT "Recine. 7 calle 1, Suite 204 Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . Who do I contact? If that doesnt happen, we will locate comparable replacement tickets or send you a refund. Maryland: is an eBay-owned company that allows people to either buy or sell tickets online. Have a StubHub question? Does StubHub have live chat? StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. 1.866.788.2482. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. You can also try refreshing your Listings page. The April 25th show was canceled due to COVID-19. Pennsylvania DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. Find contact information here. Dollar Scholar Asks: Why Can't the Government Just Print More Money? But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Your California Privacy Rights / Privacy Policy. Just log into your DoNotPay account using any. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. StubHub is offering the retroactive refunds now because the live events industry is opening back up. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. Hawaii Once you receive that email you can log into your account and navigate to the StubHub wallet. If you feel like StubHub cheated you, you could take action against them. We just sent you a welcome email. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. please contact StubHub US Customer Service at 1.866. I live in GA - was supposed to go to a premier league game in England in March. We'll email you when an event is canceled. Customerscomplained to the media andfiled lawsuits. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina Customer service all the way to your seat, 2000-2022 StubHub. They may sell them for more or less than face value. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. Is SeatGeek legit? Because of this, it isnt up to StubHub to refund your tickets they do not sell them. This material may not be published, broadcast, rewritten, or redistributed. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. Click on any of the links and there is a private message link on the moderators page They can assist you. In other words, when it can be too late to get a refund. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Apply your StubHub balance during checkout on your next purchase. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. Click or tap See actions and select Make changes. I would like cash refund too. New York Illinois I received an access code that didn't work and Customer Service asked me to give the seller a little time. Hurry up and access DoNotPay from any web browser to check out everything we offer. Let us teach you the major money lessons you NEED to know. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Check out the table below to see the best alternatives to StubHub. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. Danielle is the author of this solution article. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Sometimes email clients send our first email to a spam or promotions folder. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. I had a fraudulent charge on my credit card account from Match.com. You will enter your community username and new password and done! Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. After this experience, I'll take my business elsewhere. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. Youll get a refund if your event is cancelled and not rescheduled. Did you find it helpful? Interactive chat In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. A Personal Loan can help you mitigate losses and get back on track. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. StubHub is also required to process any refund requests it receives going forward for the events at issue. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. South Carolina, Great so in the future dont use stub hub because you cant get your money back. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. Ads by Money. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Poor customer service is the biggest pet peeve to DoNotPay. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! I was only given the option of the credit and the event was in CA. After the switch, you will enter the email address you use to access the community in order to reset your password. From everything weve seen, the StubHub customer support is quite thin, to say the least. The cash refund will be issued by May 31, 2021 and will. Harris Teeter. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. Horrible customer service. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. I had to ask for a manager. Would not make an exception,to a hotel reservation I made thru Priceline. Explain your scenario, and provide any applicable evidence. Another way you might reach the company is by sending them an email. Get immediate StubHub support from HelpOwl.com. The credits are valid through the end of 2022. Yes "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. Still learning the basics of personal finance? I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. Click that link and you're good to go. . How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. All Rights Reserved. A few days later I'm only paid out for 1 set of tickets. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. Contact us United States and Canada. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Lets dive into it right away. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. Depending on where you live and how you got the tickets, you may be due a cash refund. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. There's a class action lawsuit against StubHub from other customers who want a refund too. Combined with viagogo, we now span 90+ countries around the world. Registered users: Log in to your StubHub account. Personal Loans can provide financial relief during an emergency. Ticketmaster for Ever. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Sign in, or if youre new to StubHub, sign up for free. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). Great help!!! Check out the table below to see the best alternatives to StubHub. Georgia These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. This watermark prevents others from copying them. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. With only these four steps, your refund request is faxed. You can reach the corporate office at 415-222-8400. How to Contact StubHub for fraudulent tickets. Perhaps Its Time to Switch to Something Other Than StubHub. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. Help us improve this article with your feedback. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. They say $0.00. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. StubHub also has live chat operating 24/7. "The return of live events, the input of customers, partners, and regulators, and the . If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. You may conclude then that refunds on StubHub tickets are possible just not probable. Guaynabo, PR 00968. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . Find contact information here. Get useful tips, expert advice and cute animals in your inbox every week. It is now November - this is ridiculous. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. It is possible to request a refund on a purchased StubHub ticket manually. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Those will be paid out by the end of May. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. New Jersey We have a great help article here which provides the steps to list these Mobile Transfer tickets.